Shipping & Delivery
1. Shipping Locations
- United States: All items shipped within the United States are sent from our facility in San Diego, California.
- **International Orders:** For customers outside the United States, we ship from our international warehouse to ensure faster and more cost-effective delivery.
2. Processing Time
- Domestic Orders (U.S.): Orders are typically processed and shipped within 1-2 business days. You will receive a notification once your order has been dispatched.
- International Orders: Processing times for international orders may vary, but we aim to ship within 2 business days of order confirmation.
3. Delivery Times
- United States: Standard shipping within the U.S. typically takes 2-4 business days.
- International: Delivery times for international orders vary depending on the destination country and customs clearance but generally range between 3-8 business days. Customs delays may affect delivery times.
4. Shipping Costs
- Shipping costs are calculated at checkout based on the destination and the weight of the package.
- Free Shipping: We offer free standard shipping on all domestic orders over $200 within the U.S.
- International Shipping: For international orders, shipping costs and delivery options will vary depending on the country and service selected at checkout.
5. Customs, Duties, and Taxes (International Orders)
For orders shipped outside the U.S., the recipient is responsible for any customs duties, taxes, or other fees that may apply once the package arrives in the destination country. Please check your local customs office for further information.
6.Tracking Your Order
Once your order is shipped, you will receive a tracking number via email, which you can use to track your package through the carrier's website.
7. Lost or Delayed Shipments
If your order is delayed or you believe it may be lost, please contact us, and we will assist you in resolving the issue. Please allow for any possible delays due to customs processing for international orders.
8. Delivery Issues
If you experience any issues with your delivery, such as incorrect or missing items, please contact us within 2 days of receiving your order. We will work to correct any problems as quickly as possible.
9. Changes to Your Shipping Address
If you need to change your shipping address after placing an order, please contact us immediately. We can only make changes before the order is dispatched.