Refund Policy

1. Returns

We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns of unused and undamaged products within 3 days of the delivery date. To initiate a return, please contact us at with your order number and reason for the return.

 

2. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be returned in its original packaging, including all accessories, manuals, and documentation.
- Proof of purchase (e.g., order number, receipt) must be provided.

3. Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Custom or personalized items
- Sale or clearance items (unless they are defective or damaged)

4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 business days.

5. Late or Missing Refunds
If you haven’t received a refund within the expected time frame:
- First, check your bank account or credit card statement.
- Then contact your bank or credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at

6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us to arrange the exchange.

7. Shipping Costs
- **Return Shipping:** Customers are responsible for paying return shipping costs unless the item is defective or the wrong item was sent.
- **Shipping Costs:** Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with your order number and a description of the issue. We will arrange for a replacement or refund as quickly as possible.

9. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.

10. Contact Information
For any questions about our refund policy, please contact us